EM
Ezekiel M

1 reviews | Active since Oct 2012

13 Dec 2022, 08:37

Loyal client for years who has lost hope.

Hi,

I have been an Absa client since I was a student in 2003. I need to find out why I am getting alarming rates from Absa whenever I apply for a home loan, or car finance even though other banks are giving me better offerings. I have already financed 2 houses which are paid off through other banks and my current car is the 5th car that I'm financing with other banks. I always pay on time and have a good credit score, so I need to understand the rating factors causing Absa to give me alarming rates. I app**** for a home loan recently and the obvious happened. Ref: #*** By the look of things, it's about time I move my account to alternative banks.

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Replies (1)
Absa
Absa's reply13 Dec 2022, 10:58
Official
Dear Ezekiel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***7. RegardsPravesh BejayCustomer Value Management