Loyal 96 year old ABSA client shunned by ABSA

So my father of 96 passed away. He was a loyal #ABSA client for many years. He refused to change to a bank that does not charge him a service fee as this special account has a funeral benefit as this is all he can get. I went this morning to #ABSA Cresta and a helpful gentleman told me that he has this account with this benefit. When he called #ABSA policies, they told him it was cancelled in September last year. This happened because he did not have a minimum of 50.00 in his account and he did not do a minimum of 3 transactions a month. They also told me they notified him via his cell phone. I asked them if they knew his age and if they noticed the amount he got in his account every month. How do they think he can afford a cell phone on that amount coming into his account. Did they not have a next of kin on his contact details? The gentleman at ABSA policy just kept on saying that it is policy and there is nothing he can do for me. My dad did not take out a funeral policy because his beloved ABSA bank is looking after him... well Dad... they are a huge #disappointment and they did not have your interest at heart as a loyal client...