Lowest level of competency yet!

one star is too much - ABSA has lowered the competency bar to a level I never thought possible.

Four interactions within as many days - four bad experiences.

Incorrect info given when I stopped my credit card, a long weekend not able to access any of my accounts.

App**** for an increase limit on credit card - received an SMS to submit documents on 10 Dec, submitted them on 11 Dec, and received an acknowledged email on 11/12/2018 at 10:33 then received an SMS on 18 Dec that the application has expired as no documents were received!!!! I must reapply if still interested, really!!

When I went to get a new card to access my accounts, while waiting for my new credit card - had to do finger prints three times - 20 minutes to issue a new card!

Received an SMS to collect my credit card - pleased as punch with a smile from ear to ear, I'm informed - " we have been offline for 2 days, I can't help you".

The busiest banking time of the year and you are offline for 2 days.....

Looks like it's time to change banks:

Of meeting every challenge with tenacity, ingenuity, positivity and creativity. "At Absa, we call this Africanacity: the distinctly African ability to always find ways to get things done. It’s the driving force behind everything we do. That’s Africanacity. That’s Absa."

Africanacity, clearly not working