lower than low client service, doesn't deserve any form of rating.

I used to have short term insurance with Absa bank. when i claimed for my water damaged kitchen unit, the bank accused me of lying and didn't pay my claim, and they didn't want to send an assessor because the amount was too little. I complained and they never really help me but referred me to the Ombudsman.

when I informed the Company that i will be cancelling my policy with them, they didn't care, and just waved bye bye (just happy that i was leaving) and now after 8 months of silence the bank contacts me and wants me to proof that i have insurance with other institutions and this month they just opened policy without my consent.

This is bullying and It can't be allowed, but Companies like Absa, who don't honor their contractual obligations, and yet they have the nerve to force insurance on to their client.

The Company has such a low client centric culture, and are slowly but sure becoming irrelevant. i cant wait for vehicle loan to end, so that i would have nothing to do with such a bad company. i wouldn't advise anyone to do business with ABSA Bank.

annoyed

Thapelo