lousy service

I app**** for an increase to my credit limit a month ago. The request was forwarded to their limit increase division and I received an acknowledgment and promise that someone would contact me. In spite of reminding them repeatedly I have heard nothing more. This is the mail I receive:

***ca

Thank you for your recent email which has been forwarded to one of our team members to action.

You are now one step closer to receiving your Credit Card Limit Increase. If we require any further documentation in order to finalise your application we will contact you.

Best regards

The Card Team