PD
Paul D
1 reviews | Active since Nov 2018
09 Nov 2018, 11:50
Lousy customer service
After years of suffering the *********** and unhelpful staff at ABSA private banking, I finally made the decision to change to Standard despite all the hassle of changing all my debit orders. What a brilliant decision, it is a pleasure to deal with Standard and as added bonuses I pay about a quarter of the fees that ABSA were charging me and an extra 1% on my savings.
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Replies (2)
Absa's replyOfficial
09 Nov 2018, 15:20Dear Customer
We take note of your Hello Peter posting, we are sorry that our private banking team could not meet your expectations, we are very sad to hear that you have decided to leave us. We do hope that you may consider us again in future, as we always strive to improve on our customer service.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
We take note of your Hello Peter posting, we are sorry that our private banking team could not meet your expectations, we are very sad to hear that you have decided to leave us. We do hope that you may consider us again in future, as we always strive to improve on our customer service.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply09 Nov 2018, 15:20
Official
Dear Customer
We take note of your Hello Peter posting, we are sorry that our private banking team could not meet your expectations, we are very sad to hear that you have decided to leave us. We do hope that you may consider us again in future, as we always strive to improve on our customer service.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
We take note of your Hello Peter posting, we are sorry that our private banking team could not meet your expectations, we are very sad to hear that you have decided to leave us. We do hope that you may consider us again in future, as we always strive to improve on our customer service.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
PD
Paul D's updateReviewer Update
10 Nov 2018, 15:59ABSA
During the last 2 years your people at private banking have shown an amazing capability for not resolving simple problems, ignored emails and even **** to me. I do not recall since the old United bank became ABSA any issue that has been sorted out without any hassle.
I don’t know what my assigned private banker is supposed to do, but he certainly was of no use to me.
I have no intention of ever doing business with ABSA again
PD
Paul D's update10 Nov 2018, 15:59
Reviewer Update
ABSA
During the last 2 years your people at private banking have shown an amazing capability for not resolving simple problems, ignored emails and even **** to me. I do not recall since the old United bank became ABSA any issue that has been sorted out without any hassle.
I don’t know what my assigned private banker is supposed to do, but he certainly was of no use to me.
I have no intention of ever doing business with ABSA again