AS
Anette S
1 reviews | Active since Dec 2019
13 Jul 2020, 17:55
Lotto payout
I play lotto every week on my internet banking The 10 th of July I played and got Powerball 1 plus I also got 3 no and the powerball plus 1 and up to date have not received my payout which usually happens the day after the draw and today is th 13 th what is the problem It may only be R10 or R20 but if they don’t pay out these small amounts how can I trust them in case I win big
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Absa's replyOfficial
14 Jul 2020, 10:31Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply14 Jul 2020, 10:31
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,