ME
Maria E
1 reviews | Active since Aug 2018
20 Sept 2021, 12:51
Lost will in 2017 and still not closed
My grandfather passed away in 2017. First Absa LOST his last will and testament and we had to resubmit everything again. It is now September 2021 and we are nowhere closer to closing this. Absa is pathetic. If this was millions it would have been resolved very quickly as it benefits Absa's pocket. Do not ever trust Absa with your will and testament. They just prolong your suffering and frankly, I do not think they know what they are doing.
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Absa's replyOfficial
20 Sept 2021, 14:32 Dear Maria Van Eeden Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care
Absa's reply20 Sept 2021, 14:32
Official
Dear Maria Van Eeden Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***0 Kind regards, Rezona Louw Group Customer Care