KC
Ken C
1 reviews | Active since Dec 2020
22 Apr 2025, 12:22
LOST PAYMENT, NO LOVE FROM ABSA!
I made a small payment by PayShap through my Absa banking app on April 12, 2025. The payment was immediately deducted from my account but never received by the receiver. I have sent countless emails, spent over 4 hours on hold and R350 in airtime, and yet ten days later I still cannot have Proof of Payment provided to me by Absa. I am closing ALL of my accounts and moving ro a different bank. ABSA IS THE ABSOLUTE WORST BANK EVER!!!
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Absa's replyOfficial
22 Apr 2025, 15:20Dear Ken Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe
Absa's reply22 Apr 2025, 15:20
Official
Dear Ken Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer CareVanessa Crowe