Lost money and now frustrated

I went to Absa ATM in the mall, try to deposit money which i did, the transaction failed btbthe ATM retained my money, money thatbwas supposed tobbe my child s mainatance.

Call Centre to to any brach on monday, whn i got to any branchbi was told that for speedy process i need to go to the branch in question.

It happened on the 12 and im still waiting even though i was told that 5 days is maximum

This is so horrible, inconsiderate process of Absa dealing wth someone who lost thousands of rands on their system thatbis guaranteed to be the safe one.

I need my money as urgent as possible im troiluble with mainatance office.

Absa: Confirmation of reference C-***9 We are currently investigating your case. Contact your nearest branch for more info.