lost money

My name is Nikiwe Nzima. I am so disappointed with ABSA bank and Old Mutual. I transferred money using my ABSA App on the 16th November 2022 into my Old Mutual money account, the amount of R5000. Then on the following day in the morning I transferred R4500, but then in the afternoon I got worried that the money was not reflecting on my other account. I rechecked, then I discovered that I entered 1 wrong digit. same night I contacted old mutual, they verified for me and told me the account I sent money into was not valid, does not exist the exact word, and I was advised to wait for 24 hours for the money to revert back into my ABSA account, then if nothing happens I must contact my bank. I have been waiting since the 16th ( 6 days) no money in my account. The Old mutual Acc I used is ***, instead of ***

I visited ABSA Bank and at the branch there was no help except to give me an email to sent query to HEAD office. I forwarded the email and I also called the customer number, the Guy I spoke with, just gave me no hope. He said ABSA will be unable to reverse the money because the money was moved from my account. He said the money must be stuck somewhere with Old mutual. I must go back to old mutual.

You see now I am torn between the two sending me back and forth. I am panicking because this is the money for my daily expenses and my children's needs. If both these companies are not responding positively and denying to have the money, my question is where is MY money floating at because both are not helping me. As I am writing I am stressed because I have not bought food for my children. I cant just relax knowing my R9500.00 is missing somewhere. I can not just loose money like that Please help