Lost For Words

Hi. Could you assist? I have been trying for two weeks to make a payment arrangement for my vehicle Jeep Wrangler 2014 model, which I have with Absa Avaf. The vehicle department advised my account was in recovery and provided me with the following number to call - 011 354 *** I can't get ahold of anyone. No one picks up the call the whole day. Can I be assisted with a payment arrangement?