Lost Documents

Good Afternoon

It is with much disappointment that I’m again wring an email expressing bad service.

I received a call yesterday 03/11/2020 and spoke Cathy Potgieter (Documents Department), her reason for calling me was to explain why I have to pay for the re-printing of my vehicle registration document that were lost.

I clearly explained to her what happened with the documents, that they were posted on the 22 June 2020 but delivered at the wrong address but they were signed for and I took it upon myself to find out who signed for those papers and when I called the bank in Three Rivers 41 Bashee street , there was no one by the name of the person who appears to have signed for the documents.

To cut the story short Cathy was very rude and told me that I must go to the bank in Three river in person because the documents were posted therefore if I go to the bank in person I should find them. I took a half day and went to the bank yesterday as instructed by Cathy and they confirmed that they did not receive my documents.

Unfortunately I do not work at the bank and don’t know the processes of how banks operate and it is not my problem that ABSA did not update closed branches that existed before because the documents were delivered were the was an ABSA branch but was closed six years ago. On my first request for the registration documents I requested that they deliver at my personal address and I was told that, that is not allowed and that they only allow to deliver to an ABSA branch near where I stay.

I am not responsible for the lost documents therefore feel that I am not liable to pay an additional amount of money for re-printing and I also have to pay for change of ownership at the licence department.

I have been waiting for 4 months now and do not expect rude phone calls with instructions and the person does not know the full story of what happened from the beginning of the complaint but just want to heard. I am a customer who paid for goods in good terms and not once did I skip a payment but now I’m getting unprofessional service.

I am very unhappy with the service and hope the matter will be resolved ASAP.