Lost Credit Card

My Credit Card expired in Feb 2015. ABSA phoned me to ask me around about that time which branch I want the card delivered. I stated strijdompark. It is now May month, so I phoned strijdompark branch to ask where is my card. I get told their system indicates the card is lost and I must phone to order a new card.<br> <br> This is unacceptable service. They already bill my account for the card. Why must I phone. I expect ABSA to get a new card to me, since they lost the card and expect me to run around and sort it out. What kind of service is that? What they work now like the department of home affairs?