LOST CONFIDENTIAL, PERSONAL DOCS FOR LIMIT INCREASE

I submitted all the required documents via e-mail to ********** on 5 July 2018, TWICE. I received a confirmation via sms from ABSA, after I submitted all the required documents, that the application is being finalised. I followed up on the progress on Saturday 7 July 2018 . I went through the verification process several times.

Now, 11 July 2018 - a week later, I receive an e-mail from Neo Shisuka that the documents were not received, after I received sms confirmation that it was received, are you looking properly or was the sms a lie? After such a delayed response and no feedback, you are requesting me to resend the documents as well as verify security again, via e-mail.

I find this unprofessional, unsatisfactory service, I am extremely disappointed and expected the limit increase to be effective by now.