Lost Afrikaans Clients

I'm an Afrikaans speaking client of ABSA BANK and have been one for more than 30 years. I'm a so called \valued"Platinum client. On 05/08/2015 I filed a complaint at your Head Office Action line and reference number *** was given to me by the consultant Anthea. Up to date (14/08/2015) no one from ABSA Head Office has contacted me despite the attempts & requests by one of the Stellenbosch branch managers"