tS
teresa S

1 reviews | Active since Feb 2014

02 Mar 2016, 10:15

LOSS OF INVESTMENT - *********** FINANCIAL ADVISOR

HI, <br> <br> I HAD WRITTEN PREVIOUSLY REGARDING MY INVESTMENT ACCOUNT WITH ABSA. <br> I HAD ALSO COMPLAINED OF THE \LOSSES\" INCURRED OVER THE PAST 2 YEARS WITH MY INVESTMENT ACCOUNT, AND THE USELESS FINANCIAL ADVISOR-THAT NEVER SENDS ME MY STATEMENTS, NEVER COMMUNICATED THE STATUS OF MY INVESTMENT, NEVER RETURNED MY CALLS - REGARDING MEETINGS/APPOINTMENTS THAT I WAS TRYING TO SCHEDULE. <br> <br> TO DATE, ABSA & THEIR REPRESENTATIVES HAVE NOT ADDRESSED ANY ASPECT OF MY COMPLAINT - AND IM STILL WAITING FOR \"THAT\" CALL THAT WAS PROMISED BY THE CUSTOMER RELATIONS MANAGER, TO RESOLVE THE DISSATISFACTION AND \"LOSS\" INUCRRED.<br> ITS BEEN MONTHS? ? <br> <br> I EVEN VISITED THE COMMISSIONER STREET BRANCH-TO COMMUNICATE THE ISSUES WITH AN INVESTMENT CONSULTANT, WHO IN TURN CONFIRMED THAT THIS MATTER, BEING OF A SERIOUS NATURE & \"BREACH\" BE \"ESCALATED\" TO THE REGIONAL-HEAD. <br> <br> DOES ABSA PLAN TO RESOLVE MY ISSUES, AND ADDRESS MY \"FINANCIAL LOSSES\" ? ? ? ? <br> DUE TO POOR AND *********** DECISION MAKING, AND LACK OF COMMUNICATION.<br> <br> THIS IS A DIRE BREACH OF OUR CONTRACT. <br> I WONDER IF THIS IS \"JUST\" O.N.E. OF REASONS THAT PROVOKED BARCLAYS TO \"DIVORCE\" ABSA IN SA?<br> <br> THIS BANK, is utterly pathetic."

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Replies (1)
Absa
Absa's reply02 Mar 2016, 13:19
Official
Hello WHAT's going ON?,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd