Looking to leave ABSA - NO Surprise says Compare Guru

If you are looking for a business account, save yourself from unnecessary bank charges and *********** staff by steering very clear of ABSA. The "enterprise bankers" are nothing more than glorified agents who are unable to give any answers and defer you to other departments with no follow up and no consequence. You will raise query after query with no response, you will raise a complaint with the banking ombudsman also with no response. You will notice that you are charged for internet fees when this forms part of your business banking package, you will be charged for "archived statements" even if you do not request these, you will be charged for sending email proof of payments and when you request proof of these you are ignored (6 months and still no response), then when someone FINALLY does call you, they have not read the book which now forms your complaint, they do not call you to give you answers. No..... they call you so you can waste more of your time sitting on hold to someone who has not bothered to read your complaint prior to calling you then asks if you would mind if they read through the document "line by line" while you sit on the line. ABSA, it is no surprise that "ABSA scored the lowest, with only 6.89." in customer satisfaction in 2019. "It’s no surprise then that Absa customers are also the most likely to switch to another bank, with almost a third of respondents stating that they are looking to leave." https://compareguru.co.za/news/best-worst-bank-in-sa-2019