Longest cash send withdrawal.1 WEEK AND COUNTING

All I want is to get my money back from my cash send incident. When I tried withdrawing my cash send on the 24th of April by the Absa bank ATM, The ATM malfunctioned. All I'm getting is emails filled with nothing but new dates on when I'll get feedback. How does such a big company not have a process in place to help these process get quicker resolutions. What I experienced in the Absa Branch is still the response I'm getting from their specialist case manager Venessa Crowe who deals with Socila media complaints. I'm not being given my money back or a date on when I'll get it back but new dates on when I'll feedback. At this rate I believe I'll get a new date "3rd one" on when I'll recieve feedback after the one I just got for the 6th of May. I need my Money ABSA!!