TM
THULANG M
1 reviews | Active since Nov 2021
30 Nov 2021, 13:42
Long waiting
I have been on hold for 45 minutes at 13:40 Tuesday afternoon waiting to speak to an agent. this is horrible
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Replies (2)TM
THULANG M's updateReviewer Update
30 Nov 2021, 14:02After an 1 hour and 6 minutes the call just drops! after wasting an hour plus the call just drops now I have to stand in line again for another hour! come on @Absa do better. This is horrible service and I'm been made fun of by my friends because I still bank with Absa after this I will have no reason or energy to defend you.
TM
THULANG M's update30 Nov 2021, 14:02
Reviewer Update
After an 1 hour and 6 minutes the call just drops! after wasting an hour plus the call just drops now I have to stand in line again for another hour! come on @Absa do better. This is horrible service and I'm been made fun of by my friends because I still bank with Absa after this I will have no reason or energy to defend you.
Absa's replyOfficial
30 Nov 2021, 14:19Dear THULANG MADLAMBA Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***0. Kind regards,Rezona Louw Group Customer Care
Absa's reply30 Nov 2021, 14:19
Official
Dear THULANG MADLAMBA Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***0. Kind regards,Rezona Louw Group Customer Care