Long Term ABSA NotifyMe email intermittent failure

Our Company uses ABSA for online transactions and usually can provide a service to our clients. At the moment there are intermittent Failures on the electronic notifications NotifyMe email from ABSA. started From the 9th of November and was reported to ABSA on the 17th of November. There were many interactions and mail feedback that claims that this is being investigated. But still, this is not yet resolved. To date over 200 failures occurred, We are charged for these notifications, which is failing. This Is doing damage to our reputation as a company.