Long queues & slow service

<p>Yesterday I went to Absa Upington with my grandparents to help them activate internet banking. The queue was long and I stood in the queue for about an hour while my grandparents were sitting on a nearby couch. The bank isn't elderly-friendly and the long wait in a queue with about 15 people is unacceptable. If I wasn't there with my grandparents they would've stood in that queue for an hour. The main problem is that there was only two consultants of the 5 there can be. I would appreciate if you take the matter up with the branch manager.</p>