XS
Xolani S
1 reviews | Active since Oct 2018
28 Nov 2018, 09:26
Long queues not enough staff
I am at the tsakane mall branch now... only two cashier's available to the whole off tsakane. This is unacceptable. When this is a reccuring theme. Every time I am here there isn't enough staff assisting. The guard just told us that they are short staffed but there are people walking around not assisting.
Can Absa hire or sort out this because this is how they loose clients to other banks.
Absa tsakane is an example of bad leadership(branch manager) or whoever is responsible for doing the staffing requirement!!! 0 out 10!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
28 Nov 2018, 14:48 Dear Customer
Thank you for bringing this matter to our attention. Tried to call you but there was no answer, kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Tried to call you but there was no answer, kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply28 Nov 2018, 14:48
Official
Dear Customer
Thank you for bringing this matter to our attention. Tried to call you but there was no answer, kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Tried to call you but there was no answer, kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
XS
Xolani S's updateReviewer Update
07 Dec 2018, 20:11Hello Nthabiseng. It's not about me. It's about unnecessary bad service. Why build extra terminals in the branch when they are only used effectively/efficiently. I just wanna feel like I'm not In A queue just because someone could not plan. For one of the busiest branches in the east rand.
XS
Xolani S's update07 Dec 2018, 20:11
Reviewer Update
Hello Nthabiseng. It's not about me. It's about unnecessary bad service. Why build extra terminals in the branch when they are only used effectively/efficiently. I just wanna feel like I'm not In A queue just because someone could not plan. For one of the busiest branches in the east rand.
Absa's replyOfficial
10 Dec 2018, 11:18 Dear Customer Thank you for bringing this matter to our attention. Comments noted and will be addressed. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply10 Dec 2018, 11:18
Official
Dear Customer Thank you for bringing this matter to our attention. Comments noted and will be addressed. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,