long ques less tellers

With 12 cubicles excluding bulk teller i do not expect to see 4 working tellers, especially with such a busy branch. No que management, plus the tellers are so. At any given time servicing a que of more tgan 60 people i do not exect to see more than 1 teller standing up doing other stuff at the back, where is the line manager, why are they not helping with the confirming of cheques? This festive season the other branch is offline, why are they not helping this side? Ridiculours, only teller 8 helping us. Check the cameras if u think i am lying. I stood for an hour at the que, at this day and age, fix ur atms, they do not accept cipro referrences even internet transfers,