SD
Siphiwe D
1 reviews | Active since Jun 2009
16 Mar 2021, 16:34
Long Que at Menlyn Mall Branch
Today was my second day visiting the Menlyn Branch during my lunch time but was never assisted. There’s a very long que that’s unending and my request to the branch was to downgrade my Cheque Account to a normal transactional account but I will have to que for more than an hour to have that request processed.
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Absa's replyOfficial
17 Mar 2021, 09:11Dear Siphiwe Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply17 Mar 2021, 09:11
Official
Dear Siphiwe Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd