Long overdue replacement card.

Im very disappointed and so MAD at Absa bank. I havent received and call or feedback regarding my replacement card that I have been waiting from December 2023. All the 5 consultants who I have spoken have been promising that it will be delivered at the Clearwater Mall branch. Which that has not happened. The last agent I spoke to (Zolani Covane case no: C-***8) on the 18 February 2024 promised me he will escalate the case and will be getting a call from the branch by Thursday the 22 February 2023. Until this day no call, no email, no nothing I am cardless and using cash send all the time which cost me more. Im struggling to use my own money because ABSA BANK care less to make followups and letting me know when this will be resolve. Your 5-7 working days takes 2 and a half month or more cause thats where it is going. I WANT MY CARD!!