Long outstanding Claim - No response after 2 weeks

<p>Good day, I would like to log a complaint against AbsaIdirect. Logged a claim on 4 May. Incident happened already on 29 April 2016. Spoke to several people and all tell me the same story, they await approval... Have mailed the head Sithee few times and she does reply on any of my mails. People spoken to : Maureen 4 May - Liezel 9 May - Gugu 11 May</p> <p>Maureen 16 May and Mohammed yesterday 16 May , and he was so arrogant over the phone with my questions. Please pull out the tapes and listen to it.. Well till now still now response from AbsaIdirect. I will cancel my policy with this poor service.</p>