Long,long wait for consultant!

I had to wait in the queue for 45 minutes to speak to a consultant so I spent over an hour in total. There is space for four consultants of which one dealt with a customer for 30 minutes, the other consultant disappeared for a time, the other one was on lunch for over one hour and one working all the time. I queried the slow service with 3 Absa employees but was met with a shrug of shoulders and was told nothing could be done about it. This service is not acceptable and time is money, of which Absa has perfected for itself.