Long lead times for EFT payment clearance

Made a payment to a beneficiary on Tuesday 3 August 2021 in the evening using ABSA app and the payment still does not reflect in the beneficiary's bank account according to the beneficiary. Via email on 6 August 2021, requested that ABSA provide information in terms of whether the payment was successful but have not yet had feedback from the bank. They provided with the following reference number: C-***4.

Also tried to get some feedback from the beneficiary's bank FNB and they advised that the matter be rather dealt with by ABSA and ABSA will liaise with FNB if needed. It is now going to four working days without the amount days whilst the typical days for an amount to clear is usually two working days.

Your assistance and feedback will be highly appreciated in this regard as a matter of urgency as it affecting the delivery of service from the beneficiary.