Log a claim - No feedback for more than a month

I reported rain water leak concern at my property insured with ABSA in excess of R 6.000.000.00 with ABSA on the 19th January 2015 - To date the only comunication from ABSA to me was 2 SMS messages - Not a single phonecall with feedback whatsoever - I have to phone in regularly - The last call I made last week I was informed my claim has been esculated to management and I would have an outcome before Monday (yesterday) . . . I should have known better no call from ABSA . . . I decided to call in again this morning and still no outcome . . . I tried called management - this goes to voicemail . . . Time to Move . . .