LS
Louise S
1 reviews | Active since Aug 2021
26 May 2022, 13:13
Locking banking app
They locked my online app for R181 fees that wasnt taken I asked them to unlock it cause i cant make any payments but they wont this is terrible how can they do that
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
26 May 2022, 15:01Dear Louise, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply26 May 2022, 15:01
Official
Dear Louise, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's replyOfficial
27 May 2022, 12:57Dear Louise,
Please be advised that our Digital Banking Specialist together with our office has been trying to get in touch with you via your cellphone number *** but no success. Kindly provide us with an alternative number where we can get hold of you to assist you regarding this matter. Thank you.
Please be advised that our Digital Banking Specialist together with our office has been trying to get in touch with you via your cellphone number *** but no success. Kindly provide us with an alternative number where we can get hold of you to assist you regarding this matter. Thank you.
Best regards,
Absa's reply27 May 2022, 12:57
Official
Dear Louise,
Please be advised that our Digital Banking Specialist together with our office has been trying to get in touch with you via your cellphone number *** but no success. Kindly provide us with an alternative number where we can get hold of you to assist you regarding this matter. Thank you.
Please be advised that our Digital Banking Specialist together with our office has been trying to get in touch with you via your cellphone number *** but no success. Kindly provide us with an alternative number where we can get hold of you to assist you regarding this matter. Thank you.
Best regards,
Absa's replyOfficial
27 May 2022, 20:26 Dear Louise Steyn, We refer to the above and advise that we have been trying to get hold of you to assist you to reinstate your online banking services but we have been unsuccessful. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide us with an alternative number where we can reach you, alternatively, confirm the convenient time for us to make contact with you. Please be advised that we will be closing the case for now pending your response. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received. Looking forward to hearing from you soon.
Best regards,
Absa's reply27 May 2022, 20:26
Official
Dear Louise Steyn, We refer to the above and advise that we have been trying to get hold of you to assist you to reinstate your online banking services but we have been unsuccessful. We understand that you may be occupied at the moment and therefore request that at your most convenient time, reply and provide us with an alternative number where we can reach you, alternatively, confirm the convenient time for us to make contact with you. Please be advised that we will be closing the case for now pending your response. While we close the case, please be informed that we will still attend to your matter as soon as the requested information has been received. Looking forward to hearing from you soon.
Best regards,