GP
Gregory P
1 reviews | Active since Nov 2012
09 Apr 2025, 11:22
Locked profile on a brand new account - Don't event have a card yet
I opened a new absa account this morning and opted to have my salary switched. I was informed that I will get a bank confirmation letter to submit to my HR but I am still waiting. I called the call centre but no one can help me because my profile is apparently locked, how does a new profile get blocked? I have been told for 4 hours now someone will call you back and I need to submit these docs to my HR asap. Am I wasting my time opening an absa account.
I spoke to a gentleman named Gladwin now and asked to speak to a team leader as I can’t be told the same story every time I call. I finished typing this complaint while still waiting for Gladwin, 9 minutes into the call now, listening to Absa music!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
09 Apr 2025, 12:30Dear Gregory Prins
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply09 Apr 2025, 12:30
Official
Dear Gregory Prins
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw
GP
Gregory P's updateReviewer Update
09 Apr 2025, 13:07Got a call from a lady from *** who says she is calling to unlock my profile. We went through security questions, and I was authenticated successfully and then she transferred my call to "Transactional Accounts" where I spoke to another lady who wanted to do the same security verification, but it failed, how is this possible? Please advise me if you do not want me as a client!
Is Gladwin the only person working at *** because every time I call I speak to him and must hold on the line for long periods of time. I want to request that he's team leader listen to our calls as well!
GP
Gregory P's update09 Apr 2025, 13:07
Reviewer Update
Got a call from a lady from *** who says she is calling to unlock my profile. We went through security questions, and I was authenticated successfully and then she transferred my call to "Transactional Accounts" where I spoke to another lady who wanted to do the same security verification, but it failed, how is this possible? Please advise me if you do not want me as a client!
Is Gladwin the only person working at *** because every time I call I speak to him and must hold on the line for long periods of time. I want to request that he's team leader listen to our calls as well!
Absa's replyOfficial
09 Apr 2025, 15:30Dear Gregory Prins
Thank you for your posting.
Please refer to our email sent to your email address.
Please refer to our email sent to your email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply09 Apr 2025, 15:30
Official
Dear Gregory Prins
Thank you for your posting.
Please refer to our email sent to your email address.
Please refer to our email sent to your email address.
Kind regards,
Group Customer Care
Rezona Louw