1 reviews | Active since Dec 2016

30 Dec 2017, 19:30

Locked Online Profile

I need to make urgent payments and my online profile has been locked. I am not able to go to a branch. Surely there needs to be another way to sort this out? I am extremely disappointed as a customer and after 13 years at Absa I am considering to switch to a different bank if I am not helped urgently!! Even the call centre had a attitude towards me after I raised this issue.

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Replies (1)
Absa
Absa's reply02 Jan 2018, 12:19
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,