Lockdown assistance is a LIE

Your lockdown "assistance" is a lie and I am shocked with the level of service a Platinum customer of ABSA is receiving.

As per your website, we qualify for the assistance for both our Bond, Loan & Car: We sent our "application" early April after which we received a notice that we will be notified in 2 weeks. So in the last week of April we had to phone ABSA call centres as we heard nothing and the 2 weeks has lapsed. Bond: As per the call centre assistant. Yes we qaulified and should have received and SMS. Yes they can see we app**** on the website. BUT ABSA is so behind in processing that nothing has been done. But she will activate it and we will receive an SMS. Guess what. 5 days later and no SMS Car: first 2 times phoned, system did not want to authenticate our cell nr and after holding more than 10 munites the line cuts. Phoned after 4, this time the same cell number (that was declined earlier) worked. Receive SMS with promise of 48 hours. That was 28/04. The debit order was deducted from our account this morning. Loan: No call centre to assist. Debit order was deducted 28/04. Did apply early April as per the other accounts - again no response. Sent email 28/04. Received SMS 29/04 to reply with 1 to accept. Accepted. Receive confirmation of request with promise to refund d/order. Then on 30/04 - we receive a NEW SMS saying that the application has been received and it will take another 2 WEEKS!

As a couple, Mr received no pay: 0 income. Mrs only received a partial salary for April. Your excuses and empty lies are taking food of our table because we have to pay d/orders that we were told we would be assisted with, If we miss a d/order; ABSA is going to say we do not qualify anymore.

Will we be refunded? Because the first set of promises was not kept by ABSA. Your SMS system is a joke and clearly not working as the one SMS says 48 hours and the next one says 2 weeks.

(and please note, it is not all the banks as we have an Vehicle account with another bank and their process was finalised within 48 hours without ANY hiccup: So PLEASE do not try that excuse on us)