NH
Nomthandazo H
1 reviews | Active since Sept 2022
16 Sept 2022, 12:15
Loathsome Service Springs Mall Branch
Absa has the worst branch when it come to customer service. SPRINGS ABSA branch customer service employees have no clue what their role entails regarding serving a customer and customer experience. It is pitiful to say the least! They are rude, condescending and downright disrespectful. I was "helped" by a woman that goes by Mageba. She had little knowledge in what she was doing and acted as though my request was too much to ask. She offered no information that could help and was very dismissive. Loathsome service.
Helpful (0)
Replies (6)0
Replies (6)NH
Nomthandazo H's updateReviewer Update
16 Sept 2022, 20:54Thank you for your response. I look forward to hearing from you.
NH
Nomthandazo H's update16 Sept 2022, 20:54
Reviewer Update
Thank you for your response. I look forward to hearing from you.
Absa's replyOfficial
19 Sept 2022, 11:00Dear Nomthandazo
Your concerns are important.
Please respond to my email sent to your email on Friday, what kind of assistance was needed from the branch for us to assist you further?
Looking forward to your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Your concerns are important.
Please respond to my email sent to your email on Friday, what kind of assistance was needed from the branch for us to assist you further?
Looking forward to your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply19 Sept 2022, 11:00
Official
Dear Nomthandazo
Your concerns are important.
Please respond to my email sent to your email on Friday, what kind of assistance was needed from the branch for us to assist you further?
Looking forward to your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Your concerns are important.
Please respond to my email sent to your email on Friday, what kind of assistance was needed from the branch for us to assist you further?
Looking forward to your response.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
NH
Nomthandazo H's updateReviewer Update
20 Sept 2022, 07:19Good day
I did not receive any email unfortunately. My email address is ***
I wanted assistance with receiving a bank statement from 2014 because I need it for my SARS eFiling. I was told since I do not have a bank account with ABSA currently, I would have to pay R80 per month which I completely understand. And I am willing to pay. I am not sure when the lump sum went into my account, so I just said March 2014.
I did not receive any email unfortunately. My email address is ***
I wanted assistance with receiving a bank statement from 2014 because I need it for my SARS eFiling. I was told since I do not have a bank account with ABSA currently, I would have to pay R80 per month which I completely understand. And I am willing to pay. I am not sure when the lump sum went into my account, so I just said March 2014.
NH
Nomthandazo H's update20 Sept 2022, 07:19
Reviewer Update
Good day
I did not receive any email unfortunately. My email address is ***
I wanted assistance with receiving a bank statement from 2014 because I need it for my SARS eFiling. I was told since I do not have a bank account with ABSA currently, I would have to pay R80 per month which I completely understand. And I am willing to pay. I am not sure when the lump sum went into my account, so I just said March 2014.
I did not receive any email unfortunately. My email address is ***
I wanted assistance with receiving a bank statement from 2014 because I need it for my SARS eFiling. I was told since I do not have a bank account with ABSA currently, I would have to pay R80 per month which I completely understand. And I am willing to pay. I am not sure when the lump sum went into my account, so I just said March 2014.
Absa's replyOfficial
20 Sept 2022, 13:33Dear Nomthandazo
Thank you for taking my call earlier.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you for taking my call earlier.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply20 Sept 2022, 13:33
Official
Dear Nomthandazo
Thank you for taking my call earlier.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you for taking my call earlier.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
NH
Nomthandazo H's updateReviewer Update
20 Sept 2022, 13:37Thank you souch for your help. You've been really helpful.
NH
Nomthandazo H's update20 Sept 2022, 13:37
Reviewer Update
Thank you souch for your help. You've been really helpful.
Absa's replyOfficial
20 Sept 2022, 14:08Dear Nomthandazo
Thank you for taking my call earlier.
As agreed you will visit your nearest branch at Nigel and hopefully, they will be of assistance to you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you for taking my call earlier.
As agreed you will visit your nearest branch at Nigel and hopefully, they will be of assistance to you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Absa's reply20 Sept 2022, 14:08
Official
Dear Nomthandazo
Thank you for taking my call earlier.
As agreed you will visit your nearest branch at Nigel and hopefully, they will be of assistance to you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Thank you for taking my call earlier.
As agreed you will visit your nearest branch at Nigel and hopefully, they will be of assistance to you.
Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd