Loan or overdraft

we have never been so be littled by a consulted, are a banking client both personal and business, we app**** for loan to buy machines to grow the business buy more equipments, we need to borrow 70k to make this happen, my partner took , our banker has such a bad service she says working from is not easy and she doesn't have all the resources to work from home she is very impatiant and has a bad service. we help to grow our business please assist