Loan Dept
<p>I arragnge for a installment in the bank and via tellephone to put on hold, I was promised that this will be done because I will not get a salary this month, but will have money later in April and will then pay off the loan. My mom 86 years old transfer me money for my medication, had a back operation. ABSA made false promises and took all that money towards the loan. They dont even want to assist and reverse it and make it possible for debit orders to go through. I am very unhappy and sad about their way of doing.</p>
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Replies (16)0
Replies (16)
Absa's replyOfficial
04 Apr 2017, 12:20
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply04 Apr 2017, 12:20
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
04 Apr 2017, 12:42Dear Customer
Kindly advise how much was debited and from which account. Please do not forget to tell us the date it happened.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply04 Apr 2017, 12:42
Official
Dear Customer
Kindly advise how much was debited and from which account. Please do not forget to tell us the date it happened.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
04 Apr 2017, 14:53As I said, I made arrangements in ABSA Santyger from their phone and on 30th of March again, because I knew that money wont come into my Savings account and asked them to put hold on everything. Which they not do. Then because of my back operation I got a script for medication for pain and antflamitory meds, which I still cannot afford because, when my mother in the old age home ask her broker to give me some money to buy meds and food they took all the money and phone me that I still own them money. This harmed my credibility with the bank, I am using ABSA for the last ten years and now I am very unhappy with this all. No meds, no credibility, and they made me out as if I was lying. Why would I phone in, so I am just wondering if the monies that I am going to get from the RAF must go into a account in ABSA. If they cant be with me when I am down, why must I give money and invest at ABSA. AND IT IS NOT THAT I DID NOT DO THE ARRANGEMENT, I HAVE TIME AND DATES OF CONFERSTATIONS TO THE BANK ON LINE AND IN THE BANK. The money was taken out of my account on 1 April 2017. Calls made was the 30th 14:57 and the 11 March at the desk op a financial advisor (Wouter) in ABSA Santyger.
's update04 Apr 2017, 14:53
Reviewer Update
As I said, I made arrangements in ABSA Santyger from their phone and on 30th of March again, because I knew that money wont come into my Savings account and asked them to put hold on everything. Which they not do. Then because of my back operation I got a script for medication for pain and antflamitory meds, which I still cannot afford because, when my mother in the old age home ask her broker to give me some money to buy meds and food they took all the money and phone me that I still own them money. This harmed my credibility with the bank, I am using ABSA for the last ten years and now I am very unhappy with this all. No meds, no credibility, and they made me out as if I was lying. Why would I phone in, so I am just wondering if the monies that I am going to get from the RAF must go into a account in ABSA. If they cant be with me when I am down, why must I give money and invest at ABSA. AND IT IS NOT THAT I DID NOT DO THE ARRANGEMENT, I HAVE TIME AND DATES OF CONFERSTATIONS TO THE BANK ON LINE AND IN THE BANK. The money was taken out of my account on 1 April 2017. Calls made was the 30th 14:57 and the 11 March at the desk op a financial advisor (Wouter) in ABSA Santyger.
Absa's replyOfficial
05 Apr 2017, 09:13Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply05 Apr 2017, 09:13
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
05 Apr 2017, 09:40Thanks
's update05 Apr 2017, 09:40
Reviewer Update
Thanks
Absa's replyOfficial
05 Apr 2017, 12:25Dear Customer
I have been trying to get hold of you on all three numbers. Please advise of your availability
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply05 Apr 2017, 12:25
Official
Dear Customer
I have been trying to get hold of you on all three numbers. Please advise of your availability
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
05 Apr 2017, 16:10You may phone me tomorrow at 10:00 and I will answer your call. I am not always with my phone, because of my back ingery, in and out of physio or docters.
's update05 Apr 2017, 16:10
Reviewer Update
You may phone me tomorrow at 10:00 and I will answer your call. I am not always with my phone, because of my back ingery, in and out of physio or docters.
's updateReviewer Update
05 Apr 2017, 16:11Phone me 10:00 on ********** 147 as registered at the bank. Thanks. Waiting to hear from you.
's update05 Apr 2017, 16:11
Reviewer Update
Phone me 10:00 on ********** 147 as registered at the bank. Thanks. Waiting to hear from you.
Absa's replyOfficial
06 Apr 2017, 11:39Will do
Best regards,
Absa's reply06 Apr 2017, 11:39
Official
Will do
Best regards,
's updateReviewer Update
07 Apr 2017, 09:54Nobody phoned, exept for the Loan Department to threaten me again yesterday afternoon. An I gave them a piece of my mind. Hope it was recorded.
's update07 Apr 2017, 09:54
Reviewer Update
Nobody phoned, exept for the Loan Department to threaten me again yesterday afternoon. An I gave them a piece of my mind. Hope it was recorded.
Absa's replyOfficial
07 Apr 2017, 13:26Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply07 Apr 2017, 13:26
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
07 Apr 2017, 18:25Dear Customer
Was the money taken from your cheque or savings account and how much?
Kindly advice.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply07 Apr 2017, 18:25
Official
Dear Customer
Was the money taken from your cheque or savings account and how much?
Kindly advice.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
08 Apr 2017, 10:07Savings account, R3000
's update08 Apr 2017, 10:07
Reviewer Update
Savings account, R3000
's updateReviewer Update
08 Apr 2017, 10:08And they want another R1770, after I ASKED THEM TO WAIT UNTIL I GET MY INSURANCE MONEY.
's update08 Apr 2017, 10:08
Reviewer Update
And they want another R1770, after I ASKED THEM TO WAIT UNTIL I GET MY INSURANCE MONEY.
's updateReviewer Update
11 Apr 2017, 12:00PLEASE SORT YOUR MISTAKE OUT. IT IS GETTING ON MY NERVES. YOU MADE A MISTAKE. PLEASE CORRECT IT SOONEST AND STOP HAUNTING ME VIA PHONE. THANKS
's update11 Apr 2017, 12:00
Reviewer Update
PLEASE SORT YOUR MISTAKE OUT. IT IS GETTING ON MY NERVES. YOU MADE A MISTAKE. PLEASE CORRECT IT SOONEST AND STOP HAUNTING ME VIA PHONE. THANKS
's updateReviewer Update
17 May 2017, 12:45I still have no answers.
's update17 May 2017, 12:45
Reviewer Update
I still have no answers.