Loan arrangement

I HAVE CALLED FEW MONTHS BACK AND THE Retail collections and Recoveries took all my information, I am on meternity leave and asked to put my installment on hold i will pay when i come back they said i must send the following documents: 1.payslip-i did 2.income and expenditure-i did 3.Insurance-i told them my vehicle is unensured 4.letter for my request-i did THEY RESPONDED AND SAID THEY HAVE RECEIVED THEM THEY WILL RESPOND IN 3 DAYS BUT UP UNTIL TODAY,NOR CONTACTS OR EMAIL RESPONSE.

I SENR FROM MY WORK EMAIL ADDRESS OF WHICH I CANT VIEW BECAUSE IM ON METERNITY LEAVE-my email it ********** please respond on ********** send a text msg or call me back on ********** 205.

THE OTHER PERSON I COPIED WAS ********** n contact numbers that never got picked up n mails are fool is ********** 718.

The service i am receiving is unecceptable. Managers please Intervene.