ZO
Zeone O
1 reviews | Active since Nov 2017
27 Oct 2023, 07:38
Loan application
This is the 2nd time I have had a negative experience with Absa. Firstly, it took forever to get my credit card application sorted and now it's the loan application. I app**** for a personal loan on 19 October and to date I have no idea whether it has been approved or declined as I keep getting told a consultant will get back to me however nothing. Why is it so difficult to provide feedback? We as consumers are already struggling and when reaching out to institutions for assistance this is the service we receive.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
27 Oct 2023, 10:25 Dear Zeone Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Vanessa Crowe Group Customer Care
Absa's reply27 Oct 2023, 10:25
Official
Dear Zeone Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Vanessa Crowe Group Customer Care