Loan amount taken double

I an very disgusted with Absa Bank. Last month they took our loan installment of R4900 three times without consent, paid back only 1 installemnt after numerous calls to them.

This month they took almost R10000 again without our consent or approval and we are up to date.

On monday I phoned them they said it would take 24 hours to reverse.(Last month it was only 4hours ) This morning after I had to phone them again they said no one lodge a complain or reversal again they said up to 24 hours. Still no money back in our account.

So I will have to phone again..

When asked who will be responsable for our debit orders that bounce they said they cannot answer that.

They are a pathetic bank with the worse service ever. We will be moving banks after 8 year for sure now.

And it the money isn't in our account by noon tommorow I will be going to the Ombudsman.