Loan

Good day

Russell thank you for your email the lady called me regarding the loan how ever she told me to go the Branch to complete as they had an error from they side im go with my ID , to my surprise i was told that they don't complete the application on the Branch and two when the checked the loan of R50000.00 was withdraw ,So now i want to know how was it been approved and get declined when they do the payment Till to day i really don't know what is going on with ABSA :Ref number C-***0.