LOAN

Worst bank ever and I have only been with them for 1 month.

I decided to consolidate my two loans with Absa, and concluded this process on the 5th of January. They decided to pay the other banks at the end of Jan, I have no idea why. The settlement letters had already expired so I had to make additional payments to the other banks. When I called, the consultant I spoke to said that they couldn't help because the loan was taken at branch level. I lodged a complaint because I had wasted so much fuel and airtime trying to resolve this, without success,

I asked them to move their first debit order to March so that I could resolve the loan issues with the other banks since they failed. Okay, that did not happen even after my complaint had been escalated to the Complaints manager. Now they debited an amount that was more than the installment amount and are sending me sms's about an outstanding amount.

This is a horrible bank, I regret moving from FNB to ABSA, worst mistake ever. Complaints are taken seriously at FNB. If you can stay away from ABSA, it is a horrible institution. Their consultant are clueless and the complaints department is non-existent.