PJ
Pieter J
1 reviews | Active since Jul 2021
01 Nov 2021, 08:50
Living Overseas and Cannot Get Verification Method Changed to E-mail
I live overseas and I have been trying since 15 October to get my verification method changed to e-mail without success. Initially, the help desk agent told me I have to email ***. I did this and got an email response that I should phone the help desk, which I have done again and have a lady trying to assist me, but still, nothing is being resolved. Very disappointed in the turnaround time considering I need this in order to transact on my account from overseas.
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Absa's replyOfficial
02 Nov 2021, 15:01Dear MR JP JOUBERT
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply02 Nov 2021, 15:01
Official
Dear MR JP JOUBERT
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***2.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,