Little to no response on requests

<p>I logged a request for assistance to close my credit card account on 23/05/2016, normal automated reply and no response further. Then on 06/06/2016 I received a SMS asking me to please acknowledge documents that were never even sent. Also sent an email to the address provided, and guess what, to now I have not received feedback from anyone regarding my request, but if you don't pay, then they are very fast to respond and action.</p>