***** listing

In April 2021 I was trying to reopen my FNB account. I went to the bank and they told me that I cannot open it as I had a ***** listing on my name. I didn’t know what it meant but they advised me to call SAFPS to find out more information about the listing. I called them and they told me that I should go to Absa so I can clear my name. I went to the Absa branch in bellville Cape Town where I went to multiple calls with multiple people. Every time I tried to call customer service they wouldn’t assist so hence I went to the branch, the assistant there was the one making calls for me. They told me to send make an affidavit and sent it to the Absa ***** email which I did 3 times before I got a response. I was then told my my case was assigned to Florance Masekela she communicated with me via email and gave me the case reference number SH***0 which is the SAFPS reference number. I told her I had never lost my ID and they did an investigation. I went there again after 3 months and I was informed everything is fine so I assumed I was removed. I am not an accounts person so I never made an account in my name so I didn’t have a way of finding out if I was still listed. Last year in 2024 I lost my phone and I wanted to take out a contract however they told me that my credit score could be low hence it’s declining and that I should take out an account and come back after 3 months of paying it off, I tried to get an account everywhere and it kept rejecting me until k was told that the reason it’s happening is because I’m listed as a Faudster on the SAFPS database. I called Absa to ask why I’m still listed because I thought everything was fine but they said they didn’t remove me. And that they were still investigating, my mom called them multiple times and my case was assigned to Ayanda Shiba my mom spoke to her on the phone and she sent an email that said that after the investigation I was found guilty, I don’t understand because nothing was asked of me besides my affidavit, they didn’t ask me my whereabouts that time the loan was done or anything. I was 20 years old and I didn’t have a job or payslips. I was on my second year of university. I kept on trying to reach her so she can tell me where it was done and I can prove I was not there and that I’m innocent, I sent her emails, called, I did everything. I don’t want to be listed for 10 years for something I didn’t do. I want to sort out my life and have what everyone else has I don’t want to be blocked.