Lipco/ Absa Short term Insurance

Hellopeter, I am writing to express my deep dissatisfaction with the legal services provided by Lipco Law for All, underwritten by Absa, and to bring to your attention the multiple issues I have encountered in the handling of my matters.

According to the policy I hold with Lipco Law for All, I am entitled to R180,000 cover per year for legal matters. However, I have experienced significant shortcomings in the appointment of attorneys, resulting in substandard service and substantial financial losses.

Firstly, in one of my matters, after six years of attendance, the appointed attorney allowed the case to prescribe, causing me a loss of R150,000. This prescription occurred three years after the attorney was initially appointed, and it is my understanding that Lipco Law for All, through Absa, has the responsibility to ensure competent and timely representation. The short-term ombudsman has advised that I should sue the attorney, but I would like to emphasize that I did not appoint the attorney myself; it was done by Absa in accordance with the policy.

Furthermore, in another matter, which has been ongoing for eight years, the attorney assigned by Lipco Law for All has lost the original documents related to my case. This loss of crucial evidence has resulted from the attorney's company changes, leading to significant delays and rendering my case currently on hold. This situation poses a further risk of financial loss, estimated at R285,000. It is distressing to witness such disregard for professionalism and the mismanagement of vital documentation.

I must express my disappointment in Lipco Law for All's failure to provide the legal cover as promised in the policy. The policy clearly states that cases are approved by a merit committee to ensure a high probability of success before they are referred to attorneys. However, the appointed attorneys in both of my matters have exhibited incompetence, negligence, and a lack of jurisdiction, leading to financial losses, prescription, and delays.

I urge Lipco Law for All to thoroughly investigate these matters, rectify the issues, and provide adequate compensation for the losses I have incurred due to the substandard legal services provided. I expect Lipco Law for All and Absa to take full responsibility for their actions and to fulfill their obligations as outlined in the policy.

I kindly request a prompt response to this complaint, outlining the actions Lipco Law for All intends to take to address these grievances and provide a satisfactory resolution. I trust that you will treat this matter with the urgency and seriousness it deserves.

Should I not receive a satisfactory response within a reasonable timeframe, I will be left with no choice but to explore alternative avenues to seek justice and redress.