mM
malefo M

1 reviews | Active since May 2017

28 Mar 2023, 17:45

Link My daughter's acc with mine

I'm extremely unsatisfied with the level of service i have received in your branches .

1 st Branch-Southgate

08 Aug 2022 when i went to southgate to open an account for my daughter and it took the 2hrs to open it and they didnt link her account to mine..

2nd- Diepkloof square

24 February i went to the branch in diepkloof square and it was just a disaster i even regret going there . I went there to Link my daughter's account to mine, get a replacement card for my savings account and also update my contact number on her account . Instead the notify me was removed from my saving and chq account. At the moment i'm only receiving notify me on my daughter's account . How possible is that . This is an indication of incompetence . I was told that the wont be able to link my daughter's account as it not done. How as my daughter is a minor how can a minor I sat the branch for almost 1hr while the lady that was assisting was busy going back and forth .. Can i get this matter sorted out ASAP .

3rd - Absa Rewards Im not getting my rewards benefits. i use my accounts the your partner yet i'm not getting any rewards. I raised this with diepkloof branch and they said they cant help me. Who can help as the branch cant me

4th-MegaU My daughter is not receiving her benefits on her MegaU account why ?

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Replies (1)
Absa
Absa's reply29 Mar 2023, 08:09
Official
Dear malefo mohale Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***5. Kind regards,Group Customer CareRezona Louw