***** line not willing to assist with urgent query

If only I could give zero stars. Today I was unfortunately a victim of ***** and phoned ABSA for assistance, they took forever to answer the ***** hotline, which is supposed to be a critical line for urgent queries. When I finally got through, they were anyway not willing to assist. Something so critical and urgent and yet your staff were not willing to atleast try and assist. I made a large payment from an FNB account to an ABSA account, however the bank confirmation letter that I was given for the ABSA details via email was *****ulent. It seems the emails between myself and the person I was communicating with got intercepted and tampered with. Very dissapointed that ABSA could not atleast try and assist someone about to lose a large sum of money, but I guess this is why they have so many negative reviews.