Limit reduction on credit card

Good day, I was retrenched at the end of March 2021 and I approached Absa Bank to claim on my credit life for my overdraft as well as my credit card.

After many challenges and lack of proper communication from Absa, I eventually got the payout on both on the 10th May 2021. The very following day, I realized that Absa had removed the funds paid into my credit card. When I checked my credit limit, I realized that it was reduced without any communication to myself. I started calling them and was sent from pillar to post, with each department blaming the other. I also sent countless emails; but even in the emails the individuals kept redirecting the responsibility to the other department. I asked for contact details to escalate the matter as nobody seemed to want to take accountability and explain what could have happened. To date I still haven't received any communication to resolve this issue.

I'm very disappointed with Absa in this regard and feel that they have been ***** in their dealings as it seems that cover was not for me and rather for Absa to cover themselves.

Kind regards, Maphefo Phaka