Limit increase - terrible service

I app**** for a small limit increase on my existing Virgin credit card on Friday 27th of November. The agent did an assessment over the phone and confirmed all is in order I just need to email my POI which I did on the same day! He confirmed this process takes a MAX of 5 days. I received an automated response back on the email that my documents have been received. I called the following Wednesday, after no feedback only to be asked if I sent the documents and that I must wait until I get an SMS. I called again on Friday as the 5 days had passed already only to be told the same thing and that it will be escalated to a team leader. This agent told me they have implemented new systems or a new way have handling new business / increases and is causing a delay.. I have yet to receive any correspondence from Virgin in this regard. I can clearly see all the frustration on this site over the last few weeks with Virgin. I could have app**** for new credit card else where in a much shorter time period.<br> If I don't receive a call today with at least an idea of when the increase will take effect then please don't bother at all. I will rather take my business elsewhere.